The Basics

We know that long documents written in legalese can be boring and confusing, so here's a quick summary of the key points. Just be aware that the full text of the Terms and Policies is what applies to your ticket order, not the following summary. These quick bullets points are provided solely for your convenience.

• Tickets may be above face value.
• All sales are final; there are no refunds, exchanges, or cancellations.
• Tickets may not ship immediately, but are guaranteed to be delivered in time for the event.
• Orders may be filled with equal or better tickets if the original tickets are no longer available.
• If an event is postponed, your tickets will be viable for the date of the postponement. (No refunds are issued for postponed events.)
• If an event is canceled, you will be refunded for the ticket price, minus shipping charges.
• Your order is considered a request until it is officially accepted and confirmed by the relevant ticket seller, after which our order guarantees take effect.
• TicketNetwork is not responsible for lost or stolen tickets, FedEx delivery mistakes, ticket seller malfeasance, travel expenses, nor any situations caused by third parties and/or weather.

Terms & Policies

Policies

100% Money-Back Guarantee

All Tickets are backed by a 100% Guarantee.

  Your tickets will arrive before the event.
  Your tickets will be valid for entry.

Virtual Services Terms

Virtual Experiences

Through SITE, USER may purchase the right to access virtual experiences where you can receive a service through the internet rather than in person. These virtual experiences include personalized videos ("VIDEOS"), virtual lessons ("LESSONS"), virtual meet and greets ("M&G"), virtual reality experiences ("VRES") and other similar services that may be added later collectively "VIRTUAL SERVICES", from celebrities, including athletes, actors, performers, artists, influencers, and others (each, a "TALENT USER"). From the list of the virtual experiences posted on the SITE USER may submit a request to a TALENT USER for a VIRTUAL SERVICE for USER or a third party that USER identifies as a recipient ("RECIPIENT").

All VIRTUAL SERVICES are provided by third party providers, not SITE. SITE is not responsible for the acts or omissions of such third party providers.

USER acknowledges and agrees that TALENT USER has sole discretion to determine how to fulfill USER's request and the content of the VIRTUAL SERVICES created or conducted, and that TALENT USER shall not be required to follow USER'S request exactly.

A good faith effort will be made to schedule all VIRTUAL SERVICES within 7 business days of USER'S purchase. USER may request that TALENT USER reschedule a VIRTUAL SERVICE within 30 days of a USER'S originally scheduled experience start time, provided the request to do so is made and acknowledged 5 days before the experience start time. In the event TALENT USER'S availability changes, SITE reserves the right to reschedule USER's experience at a mutually agreeable time. SITE will contact USER to reschedule using the contact information USER provided to SITE when placing the order for VIRTUAL SERVICES.

SITE reserves the right to refuse or reject service to anyone for any reason at any time. TALENT USER reserves the right to reject any request at their sole discretion.

VIDEOS are licensed, not sold. USER is buying a license to use it, not the actual VIDEO itself.

LESSONS are intended for one RECIPIENT only. One additional person (parent or guardian and/or purchaser) may observe at no additional fee. However, this is not encouraged, as it can be distracting for the RECIPIENT. SITE may require that USER pay an additional fee for any person who is not the parent or guardian of the RECIPIENT or purchaser of the PSUSA LESSON.

VRES are a simulated experience where a third party provider uses a technology that provides USER with a simulated experience of stepping inside a computer-generated 3D world. USER will need to have certain accessories to accept delivery of a VRE. Accessories may be included in the price of USER's order if so specified. USER must provide a complete and accurate delivery address to receive such equipment. Due to the nature of the purchase the delivery address for such accessories cannot be modified once the order is submitted.

VIRTUAL SERVICES require that USER have certain equipment to accept delivery of the service ordered. If equipment is not listed as included with the VIRUAL SERVICE ordered when USER places an order, it is USER's responsibility to ensure that USER has the necessary equipment (including but not limited to high speed internet access, a device that can connect to the internet, or any materials necessary to participate in a LESSON or receive the VIRTUAL SERVICES) to accept delivery of the VIRTUAL SERVICES. SITE will not issue refunds because USER does not have the necessary equipment.

USER understands that USER'S information (not including credit card information), may be transferred unencrypted and that such transfer may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Virtual Experience Refund Policy

All VIRTUAL SERVICES are non-refundable. Notwithstanding the foregoing, if USER'S request for VIRTUAL SERVICES is rejected or if the VIRTUAL SERVICE is cancelled rather than rescheduled, USER will receive a refund for the cancelled or rejected VIRTUAL SERVICES less the value of any items or components that were processed, delivered or redeemed.

Virtual Experience Behavior Policy

USER must behave in a respectful manner. For more details, please consult our Experience Guidelines.

Limited License to Use the Virtual Services

In exchange for paying the required fee, USER acquires a limited license to use the VIRTUAL SERVICES solely for USER's personal use as specified in these terms and for a single use unless otherwise specified. USER shall not reproduce, duplicate, copy, sell, resell or exploit any portion of the VIRTUAL SERVICES, or access the VIRTUAL SERVICES or any content on the SITE through which the VIRTUAL SERVICES are provided, without express written permission from SITE.

Subject to USER's payment in full of the required fee and these terms, TALENT USER hereby grants USER the following limited rights to use the VIDEO solely for USER'S own personal, non-commercial, and non-promotional purposes: a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, revocable license to use, reproduce, distribute, and publicly display the VIDEO, in any and all media (for example, on social media platforms), whether now known or hereafter invented or devised.

USER shall not sell, resell, or encumber TALENT USER'S rights in any VIDEO. USER may sublicense USER'S rights in a VIDEO only to the extent necessary for USER to use the VIDEO as permitted under these Terms (for example, sharing it with friends on a social media platform or sending it to a RECIPIENT in each case solely for personal, non-commercial, and non-promotional purposes as set forth above).

USER may use a VIDEO only in accordance with these terms, which includes the VIRTUAL SERVICES Acceptable Use Policy. SITE may terminate all or part of the licenses granted in these VIRTUAL SERVICES TERMS at any time for any reason. SITE reserves the right to remove a VIDEO from our SITE at any time for any reason without any notice to USER.

USER agrees that a M&G is priced based on one to four RECIPIENTS for a specified period of time via virtual teleconferencing. Larger groups require prior approval and payment of additional fees.

Additional Terms

Some VIRTUAL SERVICES may have additional terms and conditions that USER must agree to in order to use the VIRTUAL SERVICE ("ADDITIONAL TERMS"). If ADDITIONAL TERMS apply, we will make them available to USER in connection with that product or service. By using that product or service, USER agrees to the ADDITIONAL TERMS. To the extent that the ADDITIONAL TERMS conflict with any of these Terms, these Terms will govern unless the ADDITIONAL TERMS say that some or all of these Virtual Experience terms do not apply.

Virtual Experience Acceptable Use Policy

Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct specified in this Acceptable Use Policy and elsewhere on the SITE. The following Acceptable Use Policy applies to USER'S use of VIRTUAL EXPERIENCES:

USER is responsible for USER's use of any VIDEO, LESSON, VIRTUAL REALITY product or other VIRTUAL SERVICE and any activity that occurs through USER'S SITE account.

By using the Virtual Experiences, USER represents and warrants that:

1. You will not use a false identity or provide any false or misleading information;
2. You will not (whether on the SITE or any where else) use or authorize the use of any VIDEO for any purposes other than: (i) the specific limited purposes set forth in the SITE Terms and (ii) those set out in any applicable Additional Terms;
3. In connection with any VIDEO, you will not request: (i) a business or any other RECIPIENT that is the subject of any criminal action, or that is involved in, connected with or promotes illegal or unlawful activity, violence or hate speech; or (ii) content that disparages or defames any person, entity, brand, or business; and
4. You will not:
   1. violate any law, regulation, or court order;
   2. violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or "droit moral," or other legal rights of any third party;
   3. take any action (even if requested by another) that is, or submit, post, share, or communicate anything that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
   4. send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;
   5. transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;
   6. stalk, harass, threaten, or harm any third party;
   7. impersonate any third party;
   8. participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud.

Virtual Experience Guidelines

Thanks for purchasing a virtual experience! We can't wait to coordinate your virtual experience! Are you ready? It's going to be awesome! Here are our guidelines to help you maximize your virtual experience.

Virtual Meet & Greets

Please DO the following:

• Place yourself in a well-lit area with the light coming from in front of you and not behind you.
• Test your microphone and speakers ahead of time.
• Have a list of questions ready to go. Here are a few of our favorite ice-breakers:
  Actors
  • What was your path to becoming a performer?
  • Who was it that inspired you the most?
  • How did you get cast in your first professional show and in your most recent?
  • What were the most rewarding and challenging aspects of each show you've performed in?
  • Have you ever dealt with performance anxiety?
  • What is your schedule like and how do you stay healthy?
  Musicians
  • What got you into music?
  • Who was it that inspired you the most?
  • How would you describe your sound?
  • What is your creative process like?
  • Who would you like to collaborate with?
  • Have you ever dealt with performance anxiety?
  • What are your favorite venues to perform in?
  Professional Athletes
  • When did you realize you wanted to play your sport at the pro level?
  • What players influenced you growing up?
  • What are your pre-game rituals?
  • How do you mentally handle yourself when you're behind in a game?
  • What do you need to work on in your game?
  • What's the best piece of advice you've ever been given?
  • What do you consider to be your career highlight?
  You get the idea! Have questions to ask the performer about their specialty and so you can get the most out of your time.
• When the time comes, click on the video conferencing link that was provided to you, follow the on-screen prompts, and you should be connected with your star in no time. Be sure your video and mic are on. Call your Virtual Experience provider if you have any issues.
• You are welcome to tell the performer about your experience in sports/music/theater, any professional aspirations and ask for advice.
• Please keep an eye on the time and be courteous of your time limit.

Please DO NOT do any of the following:

• Ask for personal information or ask questions about topics unrelated to the performer's professional life.
• Ask for things not previously agreed to such as a personalized video recording or lessons but know that we are happy to coordinate those experiences with you at a later time.
• Take screenshots or record video.
• Ask the performer to follow you on social media or contact you after the virtual meet and greet.
• Ask anything you wouldn't ask a friend of a friend.

Virtual Lessons

Please DO the following:

• Let us know the song or scene you will be working on at least 3 days in advance and email us the sheet music or script, if possible, so that we can get your instructor prepared.
• Test your microphone and speakers ahead of time.
• Place yourself in a well-lit area with the light coming from in front of you and not behind you.
• When the time comes, click on the video conferencing link that was provided to you, follow the on-screen prompts, and you should be connected with your star in no time. Be sure your video and mic are on. Call your Virtual Experience provider if you have any issues.
• If you're singing, either have an accompanist at a piano or keyboard or the vocal track queued up and ready to go. Try to find a track on YouTube and PianoTrax or sing a cappella if you cannot find a track. We recommend playing your track from a different device (like your phone) so as not to interfere with the video conferencing.
• Be warmed-up and ready to sing your song at the beginning of your lesson.
• Have a list of questions ready to go.
• Please keep an eye on the time and be courteous of your time limit.
• Towards the end of your virtual lesson, you are welcome to tell the performer about your experience in theater and any professional aspirations you have.

Please DO NOT do any of the following:

• Ask for personal information or ask questions about topics unrelated the performer's professional life.
• Ask for things not previously agreed to such as a personalized video recording or lessons but know that we are happy to coordinate those experiences with you at a later time.
• Ask the performer to sing a song for you.
• Take screenshots or record video.
• Ask the performer to follow you on social media or contact you after the virtual meet and greet.
• Ask anything you wouldn't ask a friend of a friend.

Amendments

SITE reserves the right to amend its Virtual Services Terms at any time. SITE will post a notice of changes in its SITE, when and if the terms of this policy are amended.

TicketNetwork's Virtual Services Terms were last amended on Friday, April 17, 2020.

Gift Card Terms & Conditions

The following terms and conditions (“GC Terms”) apply to purchase and use of gift cards from SITE. SITE’s gift cards are issued by TN Promotions, LLC (“SPONSOR”) and represent an obligation of SPONSOR. Purchase, use, or acceptance of a gift card constitutes acceptance of these GC Terms. Please refer to SITE’s Terms and Policies above which govern your use of SITE and apply additional conditions to any purchases made on SITE using gift cards.

All sales of gift cards are final, there are no refunds for gift card purchases. Gift cards do not expire. Gift cards can only be redeemed for purchase of event tickets on SITE or by calling SITE’s customer service department. Gift card values will be applied to the whole order including service fees and delivery fees. Gift cards can be used on multiple purchases until the full value of the gift card is redeemed, however if an order total is greater than the value of the gift card, the whole gift card value shall be applied to that order. Gift cards cannot be combined with any other discount offer. Gift cards are not redeemable for cash and cannot be returned for a cash refund except to the extent required by law. Gift cards are not debit or credit cards. Gift cards cannot be used to purchase gift cards. Gift cards are transferrable. To obtain your gift card balance, please contact Customer Support at +1 (888) 456-8499.

All gift card prices are in United States Dollars (USD) unless otherwise specifically stated. Gift cards may be purchased using a valid credit card or with alternate payment methods including PayPal, Apple Pay, and Venmo; SITE may add additional payment methods.

In order to prevent fraud, SITE and SPONSOR reserve the right to require USER or the recipient of a gift card to provide additional proof of identify on any gift card purchase or redemption. Proof of identity may include but is not limited to a signed credit card authorization and/or copies of public documents such as a state driver's license or federal passport. SITE and SPONSOR reserve the right to limit the dollar amount of gift cards that may be purchased or redeemed by anyone to comply with law or if SITE or SPONSOR suspect fraud or other illegal activity and to reject or cancel any gift order that SITE or SPONSOR in their sole discretion believe is fraud, which fails to comply with law or which SITE or SPONSOR suspect may be connected to illegal activity.

Protect your gift card as you would cash. Ownership and risk of loss of gift cards passes to the purchaser as soon as SITE sends confirmation of purchase to the purchaser. Lost, stolen, or damaged gift cards will not be replaced except where required by law and only if the requester provide the original confirmation or delivery email as proof of purchase and if the gift card has never been used and retains its original value.

Neither SITE nor SPONSOR is responsible for gift cards that are undeliverable or not received due to USER’s failure to enter an accurate email address. USER should make sure the email address provided with USER’s order is correct and contact Customer Support at +1 (888) 456-8499 if USER does not receive the gift card within seven (7) days of purchase.

Information that USER provides when purchasing a gift card is subject to SITE’s Privacy Policy. Please review SITE’s Privacy Policy carefully to understand how SITE collects and uses USER’s information. If available and requested, SPONSOR or SITE may provide the purchaser of a gift card with information about the redemption status of the gift card.

These GC Terms shall be construed in accordance with and governed by the laws of the United States and the State of Connecticut without reference to their rules regarding conflicts of law. USER hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Hartford County, Connecticut in all disputes arising out of or related to the gift cards.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER SITE NOR SPONSOR MAKES ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE GIFT CARDS, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT IN JURISDICTIONS WHERE SUCH PROVISIONS ARE RESTRICTED, IN NO EVENT WILL SITE BE LIABLE TO USER FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF SITE OR SPONSOR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF A GIFT CARD IS NON-FUNCTIONAL DUE TO SITE OR SPONSOR’S ERROR, USER’S SOLE REMEDY, AND SITE AND SPONSOR’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD WITH ONE OF EQUAL UNUSED VALUE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO USER AND USER MAY HAVE ADDITIONAL RIGHTS. IN SUCH JURISDICTIONS, SITE AND SPONSOR’S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

These GC Terms are subject to change at any time without notice. As permitted by applicable law, any change will become effective at the time we post the revised GC Terms on SITE. Unless otherwise specified, the change will apply to future and existing gift cards. SPONSOR may delegate its issuer obligations to an assignee. If delegated, the assignee, and not SPONSOR will be sole obligor to card owner.

Amendments

SITE reserves the right to amend its Gift Card Terms & Conditions at any time. SITE will post a notice of changes in its SITE, when and if the terms of this policy are amended.

TicketNetwork's Gift Card Terms & Conditions were last amended on Thursday, May 28, 2020.